Job Descriptions

From ITS Wiki - Information Technology Services - University of Rhode Island

Position Descriptions

Lab Monitor
Supervise an on-campus computer lab. Tasks include helping users with the Computopia system and refilling printers with paper.

Classroom Media Assistance
Providing technical support to faculty members using classrooms with media racks, as well as faculty that borrow equipment.

Help Desk
Providing technical support to the URI community. Support includes Microsoft Office, McAfee Antivirus, URI e-mail, and e-Campus. Help desk employees provide support over the phone, in person and through instant messaging. Requires regular training in URI service and technological advances.

Telephone Operator
Provides directory assistance for users calling URI’s main line, 874-1000.